Refund Policy

1. Introduction

At CS Money Trading Guide, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and cancellations for our premium digital products and services.

Please read this policy carefully before making a purchase. By purchasing our premium content or services, you agree to the terms of this Refund Policy.

2. Products and Services Covered

This Refund Policy applies to the following products and services:

• Premium Trading Guides
• Advanced Strategy E-books
• Video Courses
• Premium Membership Subscriptions
• One-on-One Consulting Sessions
• Webinar Tickets

All purchases are made through our secure payment processors, and we maintain detailed records of all transactions.

3. Refund Eligibility

3.1 Digital Products

For digital products such as e-books, guides, and courses, we offer a 14-day money-back guarantee under the following conditions:

• You have not downloaded more than 30% of the content
• You have not completed more than 20% of a course
• You have a valid reason for requesting a refund, such as technical issues that prevent access or significant discrepancies between the product description and the actual content

3.2 Subscription Services

For premium membership subscriptions:

• Monthly subscriptions: You may cancel at any time, but refunds are only issued within the first 7 days of your initial subscription if you have not accessed premium content
• Annual subscriptions: Refunds are available within 14 days of purchase if you have not accessed premium content
• If you cancel a subscription, you will maintain access until the end of the current billing period

3.3 Consulting Services

For one-on-one consulting sessions:

• Full refunds are available if canceled at least 48 hours before the scheduled session
• 50% refund if canceled between 24-48 hours before the scheduled session
• No refund for cancellations less than 24 hours before the scheduled session
• If we need to cancel a session, you will be offered a full refund or rescheduling at your convenience

3.4 Webinars and Live Events

For webinars and live events:

• Full refunds are available up to 7 days before the event
• 50% refund if canceled between 3-7 days before the event
• No refund for cancellations less than 3 days before the event
• If the event is canceled or rescheduled by us, you will be offered a full refund or the option to attend the rescheduled event

4. Non-Refundable Items

The following items are non-refundable:

• Products or services that have been fully delivered or consumed
• Custom or personalized trading strategies created specifically for you
• Subscription services after the refund eligibility period has passed
• Downloadable content that has been accessed or downloaded beyond the limits specified in section 3.1
• Services that have already been rendered

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at refunds@csmoney-trading-guide.com
2. Include the following information in your email:
   • Your full name
   • Order number or transaction ID
   • Product or service purchased
   • Date of purchase
   • Reason for requesting a refund
3. Our team will review your request and respond within 2 business days

5.2 Processing Time

If your refund request is approved:

• Credit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds are usually processed within 2-3 business days
• Bank transfers may take 7-14 business days, depending on your financial institution

Please note that processing times are estimates and may vary based on your payment method and financial institution.

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties that prevent you from accessing or using our products or services, please contact our support team at support@csmoney-trading-guide.com before requesting a refund. We're committed to resolving technical issues promptly and ensuring you can access the content you've purchased.

6.2 Account Termination

If your account is terminated due to violation of our Terms and Conditions, you will not be eligible for a refund on any purchases made prior to the termination.

6.3 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, power outages, or internet service provider failures) that affect our ability to deliver services, we will make reasonable efforts to reschedule or provide alternative access. Refunds will be considered on a case-by-case basis.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For purchases made under a previous version of this policy, the policy in effect at the time of purchase will apply to your refund request.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

We strive to address all refund requests fairly and promptly.